We at Victoria cheong take the well-being of our staff and customers very seriously and are doing our utmost to work inline with UK Government advice and guidelines.
We sincerely hope you're staying safe and keeping positive during this unprecedented and uncertain time.
We're monitoring the COVID-19 situation worldwide. Things are changing quickly and we're doing our best to adapt as we learn and know more.
We thank you for your continued support and understanding during these trying times.
Please take care of yourselves and each other.
Stay safe everyone xxx
DELIVERY AND SHIPPING
Our three stores have just reopened but only for limited hours but we are open online 24/7 and currently operating as normal both for retail and wholesale.
Our carriers are closely monitoring the health and well-being of their staff and implementing the recommendations made by national and international organisations concerning social distancing, sanitisation and other precautions. Please note that deliveries may be delayed due to Covid-19.
Please continue to contact our Customer Service on (+33) 04.58.17.03.32 who will be happy to assist you with your enquiries, however, we are currently operating with a very small team in our warehouse so please be patient if you can't get through.
You can always drop us an email: email@example.com and we will reply within 48 hours
Returns can be done as usual within 14 days from receipt, please see our Returns page.
Whilst there is no current evidence (according to the World Health Organisation) that COVID-19 can be transmitted via fabric/clothing we are taking extra precautions and there may be an extra 3-5 working day delay in processing your refunds at this time.
Take care and stay safe xxx